We’ve been publishing studies that support mobile as the preferred device for customers to communicate with brands. Studies like the one by Morgan Stanley found that 91% of mobile device users keep their device within reach throughout the day, and according to the Pew Research Center, 35% of Americans use their cell phone more than 50 times a day.
In Spain, according to Statista
The number of smartphone users is 39 million, meaning that 83.42% of Spaniards own a smartphone. WhatsApp is the number one favorite messaging app among the Spanish public, with a 95.1% market share, according to the General Mobile Study conducted by the Observational Technology company Smartme Analytics.
Can I do WhatsApp Phone Number actions?
Our Conversational Channel Consultant, Etienne, shares his firsthand experience: “In my line of work, I often receive requests from companies that want to get in direct Colombia Phone Number List contact with their customers via WhatsApp.” Before the creation of WhatsApp, was the preferred means of instant communication, but since the emergence of instant messaging apps like Telegram and Viber, has become almost exclusively a communication tool for businesses. Even older people use WhatsApp daily!
One of the main challenges
Our specialists face is helping clients understand the terms of use established by WhatsApp for proper use of the tool. With the main objective of maintaining the quality of the channel and ensuring it remains as effective as possible when communicating with your customers, WhatsApp prohibits spam on this platform. Mass Phone Number campaigns are highly regulated, and WhatsApp has established rules, which we explain below.
Why am I receiving WhatsApp Phone Number campaigns from other companies?
This doesn’t mean that no one does it; what we mean when we say they’re prohibited is that WhatsApp penalizes it. If you violate WhatsApp Business rules, your account will be deleted to safeguard the quality of your communications.
What if your client has agreed to Colombia Phone Number Database communicate with you and receive your offers via WhatsApp?
All promotional communications initiated by the company are prohibited. However, if the customer has agreed to communicate with you and initiates a conversation, then you may send them promotional information that may be of interest to them.
How can I communicate with my clients via WhatsApp?
There are two types of messages: push notification and conversation.
>These are messages that contain the information your customers need to use your products or services once they have purchased them.
Use message templates, which have been pre WhatsApp and can to start the conversation without any penalty.
They involve an additional cost set by Facebook; you can check their rates here.
Conversation:
Your customers start the conversation via WhatsApp. This opens a 24-hour window where you can communicate with. Your customer and offer them all the B2B Email Data information. Phone Number campaigns, and more.
>Unlike push messages, when a customer opens a conversation. You can chat with them unlimited times, as WhatsApp doesn’t charge you extra per message.
